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Return Policy Information

RETURNS & EXCHANGES:
Your return must follow the guidelines below or no credit/refund will be given. If you have questions please email us at [email protected]

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • Returns must be prepaid and insured by the customer and shipped via the carrier of your choice.

  • All returns must be accompanied by a MERCHANDISE RETURN FORM and copy of original receipt or packing slip.

  • Shipping and handling charges are non-refundable.

  • All products must be unused and undamaged to ensure a full credit.

  • We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

  • We cannot be held responsible for items that we do not receive.

  • In the event an item is damaged during shipment, please contact the carrier with your tracking number.

  • Refund will be issued in the original form of payment.  

  • Returns without a proof of purchase cannot be processed. Purchases for resale will not be accepted for returns, regardless of dollar amount.

  • Items that were special ordered may be subject to a restocking fee (fee varies by manufacturer). You will know if your item was special ordered. You have to call to place an order for those items.

  • Items may be returned at one of our four retail locations if you live locally. https://www.gobootcountry.com/locations/

  • Please provide [a copy of] the original receipt when returning item to one of our stores. The people on the sales floor don't always have easy access to online customer information. We know how annoying that is and are working to update the system. But for the time being, please bring your receipt. If your sales associates has to call the Internet Dept, they will, but you might have to wait and humans don't tend to like that much. Either way, we will be here to help! 

  • We reserve the right to refuse a refund request if it does not comply with these policies

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Returns
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable/refundable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase to accompany your return package. If we cannot identify the person who ordered the items, we won't be able to give a refund. 

Please complete and include with your return shipment the MERCHANDISE RETURN FORM
<>Download, print and complete the Return Form (PDF)

Please do not send your purchase back to the manufacturer.

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Shipping
To return your product, please mail to:
Boot Country Web Returns 
1179 US RT 50

MILFORD, OH, 45150
United States

You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible if it is lost, stolen or damaged in transit to us.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (minus any shipping or restocking fees), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (the amount of days varies and depends on your bank or credit card company).

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Discontinued/Closeout items
Only regular priced items may be refunded, unfortunately discontinued items cannot be refunded.

Exchanges 
We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order. You may return your order for a refund.

Return your item 
to:
Boot Country Web Returns
1179 US RT 50
MILFORD, OH, 45150
United States

DEFECTIVE ITEMS
In the event an item is defective upon receipt or has a manufacturing defect, please fill out a MERCHANDISE RETURN FORM with defect or damage noted on the form. Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.

NEED HELP?
For the fastest response, please email [email protected] or call us at 513-248-2668. Customer service is not open on the weekends. We are available M-F from 8am-4pm EST. If you call or email outside of these hours, we will get back with you as soon as possible during normal operating hours.